Refund Policy

Request a return

Email support@mellodays.com within 30 calendar days of delivery and include your order number, the item and the reason for the request. We will confirm eligibility and send the return instructions. Eligible returns have free return postage.

When we initiate a refund

We initiate the refund within 10 calendar days after we receive and inspect the return. Ask us for an update if you need help tracking a return or refund.

Australian Consumer Law

The 30-day store return window does not limit the consumer guarantees or remedies available under the Australian Consumer Law. If your item is faulty, damaged or materially different from its description, contact us to discuss a remedy. Read the ACCC guidance on repairs, replacements and refunds.

What to include in your request

1. Identify the item in your order. If you ordered several pieces, say which one you are returning.
2. Describe the reason for the request. For example, tell us if a tray arrived damaged or a basket differs from the listing.
3. Wait for the return instructions so you can use the correct destination and postage arrangement.

The date we initiate the refund and the date it appears in your account can differ. Contact us with your order reference if you need an update.