FAQ
Where do you deliver?
Standard delivery is available within Australia and is free with no minimum order value.
How long will my order take?
We process orders in 1–2 business days. Standard transit takes 2–5 business days, for an estimated 3–7 business days overall.
Are the accessories pictured included?
Check the product description for the included pieces. Room furnishings, flowers and other styling props illustrate the item in use.
How do I request a return?
Email support@mellodays.com within 30 calendar days of delivery and include your order number. Eligible return postage is free. After receipt and inspection we initiate the refund within 10 calendar days.
What if an item arrives damaged or differs from the listing?
Contact us with your order number and a description of the issue. Your Australian Consumer Law rights apply.
Which currency and payment methods are used?
Prices are in Australian dollars. Available payment methods and the final total appear at checkout.
How do I know if an organiser will fit?
Measure the usable width, depth and height of the space and compare them with the dimensions on the listing. For a desktop drawer, include room in front for it to open. For a basket on a shelf, check that you can lift it out by its handles.
Can I put water in a decorative vase?
Check the listing for the specific vase. If water use is unclear, ask us before choosing a vase for fresh stems.
What should I include in an order enquiry?
Email support@mellodays.com with your order number, the item name and a short description. If you are choosing between two items, include their names and tell us where you plan to use them.